WARRANTY, SHIPPING & RETURN POLICIES
1.SALES TAX:
We are only registered to collect sales tax in the State of Virginia
Shipments that are destined to any Virginia location will be charged 5% for State sales tax which is collected for the State.
There is one exception; if you are a business in the State of Virginia and will be reselling the items you purchase, you can fax your current Sales Tax certificate to us fully
We DO NOT collect tax on shipments going to any other state
2. SHIPPING:
We ship via UPS Ground and FEDEX Ground to most locations. We provide free shipping on selected items. Please check item description for detail. We also provide shipping to any location within 30 miles radius from Alexandria, Virginia zip code 22310. Please give us a call.
On Bulky and/or Oversized Orders that may need to be shipped by Truck Line/Common Carrier.
When this happens we will contact you via e-mail or phone to find out if the order is going to a residential or commercial address.
Orders that are shipped to a residential address are charged a residential surcharge by the freight carrier which we collect at $55.00-$75.00
This is only for oversized/overweight items 151lbs or more.
On large orders where a hydraulic lift gate is required to bring the item off the back of the truck, the charge is $75.00 for most companies.
We suggest to avoid the fees, arrange for delivery at a commercial address or to pick up at the closest freight terminal which we can determine by your location.
There will need to be someone there to unload the items from the truck. We use major freight companies and the person delivering your shipment is just a driver not an un loader.
There is an option with most major truck lines to have 1 or 2 people there to unload but it is usually very expensive. If needed, let us know and we will get a quote.
EXPEDITED SHIPPING:
We ship via UPS Ground service such as 3 Day Express, 2nd Day Air, Next Day Air Saver and Next Day Air. This is calculated based on both weight and dimensions and to the destination zip code. Our shopping cart will figure this cost for you and in most cases is pretty accurate. If in doubt you can also call or email us with your zip code and the item(s) that you are looking for and we will be happy to calculate the rate for you.
Our cut off time for expedited services is 1pm E.S.T. Monday - Friday. If you are really in a bind and it is after 1pm call us and we will try to get your order out the same day.
RECEIPT OF FREIGHT BY COMMON CARRIER:
For your benefit, inspect all merchandise before signing or write on the bill of lading:
"Not for Hidden Damages"
If the above is not written on the bill of lading, the carrier denies damage claims and we cannot be liable. All freight is our property until you sign for it or receive it.
By signing or receiving you are accepting possession of the products and they are now your property.
If the above is not written on the bill of lading, the carrier denies damage claims and we cannot be liable. All freight is our property until you sign for it or receive it.
By signing or receiving you are accepting possession of the products and they are now your property.
3. RETURNS:
Return Policy only applies to retail sales. Wholesale sales have there own policy.
All returns must be sent to us at the senders expense. 123Ponds.com cannot incur shipping charges for returned packages.
* Returned items must have a Return Authorization Number Clearly noted on the top of the box. Items that do not have this number will be refused at the senders expense.
4. DAMAGED & DEFECTIVE ITEMS:
If your purchase is found to be defective or damaged within 3 days of arrival, please call us and let us know so that we can take care of it. After 3 days please look to your warranty information if applicable.
Any damages incurred from packages shipped via UPS or FedEx will be claimed by us. Packages shipped by USPS will need to be claimed by the receiver. Please allow up to 30 days for processing.
If an item is defective when received please contact us immediately and we will assist you in getting this corrected. We cannot give you your money back just because an item is defective, damaged or lost in transit
YOUR SHIPPING ADDRESS:
Please make sure that your shipping address is 100% correct before submitting your order. UPS and FedEx both charge us an administrative fee if they need to correct your address.
This means that you must add the ending of your address such as: Street, Road, Lane, Court, Avenue, Etc. and you must add an Apartment, Suite or Room number.
Please do not assume that we will correct your address here or that they will fix it.
This only delays your shipment and costs you money. If UPS or FedEx has to change your address even for something as simple as an Office or Apartment number they charge us $10.00 We will then charge this fee to you. If a package is returned to us for NON DELIVERY, you are responsible for the shipping charges back to your location and any other fees associated with the return. We cannot give you your money back on your purchase.
REFUSAL OF SHIPMENT:
Please know what you are ordering when you order and if you have any questions, please ask us before ordering.
For orders that are refused you will be liable for the full cost of the products, shipping and handling charges and any applicable restock fees. We do not give refunds on refused orders. At our full discretion we may decide to take the item back. If we do take the items back they will have the same terms as our standard return policy. This is done at our discretion.
5. PRICE CHANGE POLICY:
We reserve the right to change pricing at anytime and without notice. We are not responsible for typographical errors or errors with photographs.
Information on our website is compiled from the manufacturer catalogs, websites and pull sheets. Photos and illustrations are used on items and can be similar but not exact representations of the item. If in doubt please contact us before purchasing, we are always happy to assist you.
6. LIABILITY POLICY:
We are not liable for misuse or wrongful operation of any products that we sell.
Instructions must be followed completely.
A GFCI (Ground Fault Circuit Interrupter) device must be used with all pumps, lighting and electrical devices used in and around water.
Pumps for outdoor use should only be purchased with a 3 Prong grounded cord.
Thin cord 2 prong items should be limited to indoor use only.
Submersible Pumps, lighting and other electrical equipment should not be used in or around a swimming pool and proper safety should always be followed.
Use safety in and around ponds when small children are present. Do not assume they are safe.
When building your pond you should check with your local utilities for underground pipes, cable and power lines as well as your local zoning authorities for proper guidance.
7. WARRANTY:
SeaGateFilters, Inc. offers 30 day-money-back guarantee on all our filters. If you decide to return, please contact us for an authorization number (RA), and we will be glad to refund your purchase less the shipping & handling cost if applicable.
SeaGateFilters, Inc. offers ONE YEAR limitted warranty on all filters from any defects. We will repair or replace the filter at our discretion.
Although we are authorized distributors for some of the products that we sell we have chosen not too take products in for warranty repair or replacement. Please call us if you need to get the manufacturers information and/or a copy of your invoice.
8. AGREEMENT:
By Purchasing from us you agree to the terms noted above even if you did not read this section before you ordered. This page is available from every page within our site including the checkout page.
The policies written above are in effect for ALL ORDERS including Telephone, Fax, Mail and but not limited to Online Orders.
